1. Introduction
At Woodvilla Furniture, we value customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we’re here to assist you.
2. Cancellations
2.1. Order Cancellation
- You may cancel your order within 24 hours of placing it.
- To request a cancellation, please contact us immediately at info@woodvillafurniture.com.
- If the order has not been shipped, we will cancel it and issue a full refund.
- If the order has already been shipped, please refer to our Return Policy below.
3. Returns
3.1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
✔ Unused and in its original condition
✔ Returned in the original packaging
3.2. Return Process
- To initiate a return, contact us at info@woodvillafurniture.com with your order number and reason for return.
- We will provide further return instructions.
- Return shipping costs are the responsibility of the customer.
4. Refunds
4.1. Refund Process
- Once we receive and inspect your returned item, we will process the refund.
- Refunds will be credited to your original payment method within 5-7 business days.
4.2. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, reach out to us at info@woodvillafurniture.com.
5. Sale Items
- Only regular-priced items are eligible for refunds.
- Sale items are non-refundable.
6. Exchanges
- Exchanges are allowed within 5-7 days of delivery.
- If you wish to exchange an item for the same product, contact us at info@woodvillafurniture.com.
7. Shipping for Returns
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable. If a refund is issued, return shipping costs will be deducted.
8. Contact Us
For any questions regarding our Cancellation & Refund Policy, please contact us:
📧 Email: info@woodvillafurniture.com
Phone : +91 86900 60939
