At Woodvilla Furniture, we take great pride in crafting high-quality products with care and precision. Your satisfaction is our top priority, and we strive to provide the best shopping experience. If you face any issues, we sincerely apologize for the inconvenience and are here to assist you.
How to Return a Product
Step 1: Raise a Return/Replacement Request
- Submit your request within 7 days of delivery if you receive a wrong or defective product.
- If your order has damaged/missing items, raise a request within 2 days of delivery.
- Provide order details via our Chat option or email us at info@woodvillafurniture.com.
Step 2: Request Review
- Our team will review your return request within 2 working days.
Step 3: Product Pickup
- If approved, we will arrange a courier pickup from your address.
- If pickup service is unavailable in your area, you must self-ship the product using a reliable courier. We will reimburse the shipping charges via PayTM Wallet or Bank Transfer.
Step 4: Verification & Resolution
- Once we receive the returned item, our quality control team will verify the claim.
- Based on stock availability, we will replace the product or initiate a refund.
Conditions for Return & Replacement
✅ Accepted Return/Replacement Requests:
✔ Wrong product received
✔ Damaged or defective product received
✔ Missing product from your order
✔ Product does not match the description
❌ Requests Not Accepted:
❌ Used, opened, or altered products
❌ Original packaging (labels, boxes, etc.) missing
❌ Request raised after 7 days of delivery
❌ Damaged/missing items reported after 2 days of delivery
Return Process & Refund Timeline
- Once your return is approved, a pickup is scheduled within 5-7 business days.
- After receiving the item, our quality check team inspects it.
- If approved, we process your refund within 5-7 business days.
📩 For any concerns, contact us at info@woodvillafurniture.com.
Refund Policy
Order Cancellations:
- Orders can be canceled before they are shipped.
- If already shipped, follow the return process.
- Refunds are processed within 5-7 business days.
Product Unavailability:
- If an item is out of stock after purchase, we will notify you and process a full refund.
Prepaid Orders (RTO – Returned to Origin):
- If a prepaid order is returned to us, we will process a refund after confirmation.
Haven’t Received Your Refund?
- If you don’t receive your refund within 7 business days, contact your bank or credit card provider.
- If the issue persists, reach out to us at info@woodvillafurniture.com.
How to Request a Replacement
✔ Wrong/Defective Product: Send images within 24 hours of delivery. We will arrange a free replacement your order within 7-10 business days.
✔ Incomplete Order: Report missing items within 24 hours, and we will ship them within 7-10 business days.
✔ Damaged Product: If damaged in transit, notify us immediately with photos, and we will send a replacement at no extra cost.
✔ Package Marked as Delivered but Not Received: Check around your property or with security. If still missing, contact us at info@woodvillafurniture.com.
Terms & Conditions for Refunds & Returns
- Products must be unused and in their original packaging.
- Refunds for partially returned kits will not be processed.
- Items purchased with discount codes will be refunded after deducting the discount amount.
- International orders: We cannot refund duties and taxes.
- Refund will be credited to your original payment method with in 5 to 7 business
- Your order will Exchange with in 5 to 7 business days
📌 Customer Support: info@woodvillafurniture.com
📌 Business Hours: 9 AM – 6 PM, Monday to Saturday
For any further assistance, our team is always happy to help!
