1. Introduction
At Woodvilla Furniture (woodvillafurniture.com), we are committed to ensuring that your order is processed and delivered efficiently. Please review our shipping and delivery policy to understand our procedures.
2. Shipping Policy
2.1 Order Processing
Orders are typically delivered within 5 to 7 business days. If we experience a high volume of orders, there may be slight delays. Please allow additional time for delivery during peak periods or holidays. If there is a significant delay, we will notify you via email or phone.
3. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout and will be displayed before payment. Estimated delivery times are as follows:
3.1 Domestic Shipping
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
3.2 International Shipping
Currently, we do not offer international shipping. However, we are working on expanding our shipping destinations in the future.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number. The tracking information will be updated within 24 hours.
5. Customs, Duties, and Taxes
Woodvilla Furniture is not responsible for any customs duties, taxes, or additional charges applied to your order. These fees are the responsibility of the customer.
6. Damages & Lost Packages
Woodvilla Furniture is not liable for lost or damaged products during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. Ensure that you keep all packaging materials and the damaged items for the claim process.
7. Incorrect Addresses
Customers are responsible for providing the correct shipping address. We are not responsible for orders delivered to incorrect addresses. If a package is returned due to an incorrect address, customers must cover the reshipment costs.
8. Contact Us
If you have any questions about our Shipping & Delivery Policy, please contact us at:
📧 Email: info@woodvillafurniture.com
